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Return to shopCancellation Requests
- Cancellations are considered only if requested within *7 days* of placing the order.
- Requests may not be accepted if the order has already been communicated to vendors/merchants and shipping has begun.
Perishable Items
- Cancellation is *not accepted* for perishable items (e.g., flowers, eatables).
- Refund or replacement may be provided if the delivered product is of poor quality.
Damaged or Defective Items
- Report damaged or defective products to our *Customer Service team within 7 days* of receipt.
- Claims will be verified by the merchant before action is taken.
Products Not as Expected
- If the product received differs from the website description or your expectations, notify Customer Service *within 7 days* of delivery.
- Our team will review your complaint and take appropriate action.
Warranty Products
- For products covered under manufacturer warranty, please contact the *manufacturer directly* for support.
Refund Processing
- Approved refunds will be processed within *6–8 business days* to the original payment method.
Disclaimer
- This policy is created at Aurovaa’s sole discretion.
- Razorpay is not responsible for the content or any claims arising from non-adherence to this policy.